Canada Shipping

We offer Free Shipping in Canada on qualifying orders.

Orders shipping to Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan ONLY qualify for Free Shipping on orders over C$50+ All other provinces & territories qualify for Free Shipping on orders $100+

USA Shipping

We offer Free Shipping in the USA on qualifying orders.

Orders shipping to Most States* qualify for Free Shipping on orders over US$50+

*The following American regions are excluded from this offer: Alaska, American Samoa, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico.

International Shipping

Unfortunately, we do not ship to any other countries at the moment.

Incorrect Addresses

It is the responsibility of you, the customer, to provide us with the correct shipping address when placing an order. If the order is shipped out to an incorrect address, or is sent back to us due to an error in the address, the customer will be liable to pay any additional shipping fees (eg. if you received Free Shipping, but your order was returned to us, and you do not wish to pay for shipping again, we will refund you for your order, minus the shipping cost).

Business Days

All orders ship from Monday till Friday, excluding federal holidays in Canada.

T&C

Orders over $50 to most destinations in Canada and the US will ship for free, with some exceptions**.

*Free shipping subtotal is calculated before taxes and after any discounts are applied.

** The following North American regions are excluded from this offer: Alaska, American Samoa, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Northwest Territories, Nunavut, Palau, Puerto Rico, Yukon. We currently do not ship to International destinations.

Wholesalers are excluded from the free shipping policy. Refresh Botanicals reserves the right to refuse any order at its sole discretion.

With our guarantee, you can return any of our products within 7 days of delivery. Returns are not permitted after the allowable return period. This guarantee only applies to products purchased on www.refreshbotanicals.com. Sale items are not eligible for return.

We recommend that you return all products unopened and in the same condition in which they were delivered via canada post and that you send your return via canada post for your protection and to insure prompt delivery. We’re sorry, but return shipping fees and your original shipping charges are not refundable, unless the return was a result of our error.

Returns can be mailed to:

Swift Innovations Inc.
5408 36 St NW
Edmonton AB T6B3P3

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-(877)212-8322. The carrier will be notified and the damaged package and the damaged items will be replaced.

If you should need further information regarding the return of any Refresh Botanicals products, please do not hesitate to call us at 1-(877)212-8322, and it would be our pleasure to assist you however we could.